When you nail a pothole that should have been fixed five years ago and wonder who to complain to (besides your friends and at The Beat Bike Blog) about the rim you just bent, there are now several options.
- The Connecticut Department of Transportation is sponsoring a website which allows users to submit data about both bike accidents/crashes and unsafe biking conditions. The accident form is for any type of bicycle crash, whether or not a motorized vehicle was involved. The latter form allows users to provide the DOT with suggestions for how the situation can be improved.
- SeeClickFix provides its users with the capacity for uploading photos of the issue in question. These concerns are published so that others in the community can view them, thus making a visible record of concerns. If an issue is reported on a particular topic or in a specific area, different entities are automatically notified. For items reported in Hartford, the 311 Call Center for non-emergency city services is contacted. Publicly documenting concerns is a way to cut through bureaucratic bullshit, or at least to prove that something requiring action has been reported on and consequently ignored by the City, State, or private entities responsible for fixing the problem.
- Calling 311 is a third option from Monday-Friday, 8-5. There is a map showing 311 open/closed cases, currently available online. It has been yanked from the City website in the past without explanation. A case number is assigned so that you can follow up.